Details

Customer Success Manager (and also executive, based on experience)

The Company: Houzen is an early stage fast growing property tech venture (~30% month on month). Houzen has been winning some of the most prestigious landlord accounts and competes (and outperforms) head on with some of the largest RE agencies (and giving them a headache). Please see page 8: http://bit.ly/2lkU0Dw.

The ambition: We have rewritten the rules of lettings in London already, and are already pitching for global accounts in Ireland and Germany. In 2018, we aspire to expand to new cities across UK and potentially pan-Europe. Eventually, we aspire to be a strong global player.

Our customers: are some of the largest landlords in London (who own 500-1000 or more units) and small and midsize letting agencies (we also have a cool product for tenants, with exclusive deals from Uber, Revolut etc.)

Our pitch (to landlords): We find tenants within 5 days!

Our vision (for 2018): To find tenants within 24 hours!

Our team: Founder was a Sr partner in strategy and private equity consulting. He also helped grow (internationally) and exit a restaurant SaaS business for $220m within two years of inception. Tech team all comes from IIT (global #4 tech school). Founding team comes from a background in Investment Banking, tech start-ups, and real estate.

Our investors/advisors: We have been backed by some of the most prominent and influential angels in RE and technology space. Our advisor is the ex global CFO, Deutsche Bank (previously ex-global CFO BMW group)

Houzen’s business building/team philosophy: Each person at Houzen is customer focused first, team focused second and role focused third :) Each team member at Houzen is expected to go to any length to (i) understand the customer inside out, and genuinely work towards finding solutions for their needs, and then (ii) go the extra mile each time to delight our customers. We work (quite) hard and like to party harder with our Zen team :) Every team member is very inclusive and likes to help each other succeed in their respective roles. We strongly believe that only strong and determined teams build strong businesses, and hence each new team member needs to be aligned to our philosophy of building a strong team and business.

Customer Success team: We are building our Customer Success team which would onboard new customers i.e. agents and landlords, understand their needs/requirements, their passion, their concerns, their operational behaviour, and get insight into their day to day lives. We would also expect the team to feedback customer insight to the product team, to help improve product/add new features. Lastly (and most importantly), we expect the team to up sell/cross sell Houzen products to the customers over time.

Since customer orientation and team dynamics are so important for us, we would like to hear real-life stories from you where you served difficult customers, led teams (professionally or in school/undergrad etc), played competitive sports, or in general led yourself or your team towards winning (goals)!

Personality attributes (we like to see): Undying ‘‘won’t give up at any cost’‘ attitude. Respects the ‘‘Customer is King’‘ philosophy. Has an ‘‘eternally optimist’‘ view on life. Loves learning new concepts and solving problems, and won’t leave the drawing board till the problem is solved. Is excited about building a global business (and rewrite the rules of an old-fashioned industry). Wants to potentially build a business themselves in future.

Role-specific needs: If you have the above, you will learn the rest pretty quickly :-)

Offer: 22-28K GBP (based on experience) + Uncapped bonus (on sales) + Employee shares scheme (to be discussed post 6 months completion). Fast career progression. Extensive learning from a very strong leadership. Opportunity to be part of changing an entire industry.

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