Details

In the role of tech/content support, you’ll be the primary liaison with our podcasters regarding the technical aspects of our platform. Your role will be to provide "support" in the broadest sense to both podcasters and our content department.

Key Responsibilities


Specifically, the successful candidate will…

- Navigate and gain an understanding of our technical platform.

- Manage onboarding and any technical issues related to UK podcasters using our technology platform.

- Receive and answer tech support requests primarily via email, but also via telephone, and social media.

- With gained knowledge and experience seek to further develop our support department.

Characteristics


In an ideal candidate we envision the following competencies and personal characteristics:

- Experience or interest in learning customer/tech support technology, including helpdesk ticketing software (Zendesk, Jira, Freshdesk etc.)

- Experience and/or understanding of HTML and/or code structuring.

- First-class communication skills.

- Handle a fast-paced work environment.

- Structured and efficient in work.

- Logical thinking.

- Good problem solver.

- Passionate about technology.

- Fast learner who loves to learn.

- Good team player but also comfortable with taking individual responsibility.

How to apply:

Please send your CV and personal letter to [email protected], and write "Applications-Position(you are applying for) – Location" in the subject. We are looking forward to hearing from you!

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