Chattermill raises £600K to use ‘deep learning’ to help companies make sense of customer feedback

Dec 8, 2017 · techcrunch.com

Computerscreen v1

Chattermill, a London-based startup that uses ‘deep learning’ to help companies make better sense of customer feedback, has raised £600,000 in seed funding. Backing comes from Entrepreneur First — Chattermill is an alumnus of the company builder — and Avonmore Developments, along with a number of angel investors, including Jeff Kelisky, CEO of Seedrs.

Founded in 2015 by friends Mikhail Dubov and Dmitry Isupov, Chattermill is one of a number of startups that are tackling the problem of how to sift through and respond to customer feedback and across multiple channels. With that data growing exponentially, the company is employing deep learning to help do the job in, arguably, a much more scalable and potentially more accurate way.

"We help companies understand and improve their customer experience: we give companies insight that helps them craft better products and services," Dubov, Chattermill’s CEO, tells me. "Companies with best in class customer experience ultimately have more loyal customers and find it easier acquiring them in the first place. Customer feedback is the best data to understand customer experience and while most companies have a lot of customer feedback, few have the tools to extract insight from it".

Read Complete Article

RT @startupstowers: Are you looking to raise finance to fund your #startup or #scaleup? @L_pbusiness & @gotogrow_london show you how: https…

Inspiring to host talented tech entrepreneurs at the inaugural event of my TechInvest programme at City Hall this e… https://t.co/FKJY9C7Sj0

According to research from @TechCityUK, the Brit #digitalindustry was valued at a staggering £170b in 2015. Here ar… https://t.co/adit5uqWgt

@browserlondon are looking for a Digital Project Manager https://t.co/HyeCB2PFzY

Congress demanded NSA spying reform. Instead, they let you down https://t.co/066Og1T7jw https://t.co/L8kv3V8b60

Tech.London Weekly

×