TalkTalk fined £100,000 for not protecting customers' personal data

Aug 11, 2017 ·


TalkTalk has been fined £100,000 by the Information Commissioner’s Office (ICO) after the telecoms giant was found to have placed personal data from 21,000 customers at risk.

An ICO investigation found the company breached data protection laws after staff from an IT firm working with TalkTalk were able to access large amounts of customer data through an online company portal.

According to the investigation, "rogue" staff at Indian firm Wipro, who resolved high-level complaints and network problems on TalkTalk’s behalf, used the portal to gain unauthorised access to customer data – including names, addresses and phone numbers.

Information commissioner Elizabeth Denham said: "TalkTalk may consider themselves to be the victims here. But the real victims are the 21,000 people whose information was open to abuse by the malicious actions of a small number of people. TalkTalk should have known better and it should have put its customers first."

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